Last updated: August 3, 2026

This page covers how we ship your order and how returns, refunds, and claims are handled. Please read it before ordering, particularly if you are ordering from outside the United States.

Processing Time

All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays. During periods of high order volume, shipments may be delayed by a few days. If there will be a significant delay in shipping your order, we will contact you by email.

Shipment Confirmation and Tracking

You will receive a shipment confirmation email containing your tracking number once your order has shipped. Tracking becomes active within 24 hours.

Delivery estimates shown at checkout are estimates only and are not guaranteed. We are not liable for carrier delays, weather events, customs holds, or other circumstances outside our control.

Shipping Charges

Ground shipping within the USA is free on orders over $50 USD (before taxes). Orders under $50 USD are charged a flat $8.00 USD shipping fee at checkout.

International shipping rates are calculated at checkout based on destination and package weight.

Shipping Restrictions

Some of our products are classified as hazardous materials and may be subject to shipping restrictions, surcharges, or ground-only transport. Certain products cannot be shipped to all destinations. If an item in your order cannot be shipped legally to your address, we will cancel and refund that item and notify you.

Shipping Addresses

You are responsible for entering a complete and accurate shipping address at checkout. Address changes can only be made before your order enters fulfillment.

We are not responsible for orders delivered to an incorrect or incomplete address entered by the customer. Packages returned to us due to an incorrect address will be reshipped at the purchaser's expense.

Risk of Loss

Risk of loss and title pass to you when the package is accepted by the carrier. Once a package leaves our facility it is in the carrier's custody.

International Orders, Customs, and Import Duties

Unless the checkout expressly states that taxes or duties are prepaid, international orders ship on a Delivered At Place (DAP) basis.

All import duties, customs charges, VAT, tariffs, brokerage fees, and clearance fees not collected at checkout are the sole responsibility of the customer. These charges are set by your country's customs authority, are not included in the product price or shipping cost you pay us, and are outside our control. We cannot calculate or predict them in advance.

By placing an international order you agree that:

• You are the importer of record and are responsible for complying with all import laws and restrictions in your country.
• Customs clearance may delay delivery beyond the estimate shown at checkout.
• We will not undervalue orders, mark shipments as "gift," or misdeclare contents on customs forms.

Where VAT is collected at checkout under our IOSS registration, no further VAT is due on delivery. Where it is not, or where the consignment value exceeds the IOSS threshold, import VAT and duties are payable by you on delivery.

Please check your country's import rules for cosmetic and chemical products before ordering.

Return Window and Condition

You may request a return within 14 days of the delivery date. To be eligible, items must be:

• Unused, unopened, and in original sealed packaging
• In resalable condition with all seals, shrink wrap, and safety labels intact
• Accompanied by proof of purchase

Non-returnable items:

• Opened or used gel polishes, builder gels, base and top coats, liquids, and any product where the hygiene seal is broken
• Nail files, buffers, brushes, tips, and other implements once opened, for hygiene reasons
• Clearance, final sale, and promotional or free-gift items
• Gift cards

To start a return, email contact@inhypenails.com with your order number and photos. Returns sent without prior authorization will not be accepted or refunded.

Return Shipping and Restocking

Return shipping is the customer's responsibility unless the return is due to our error (wrong item shipped, or item damaged in transit). Original shipping charges are non-refundable. A flat restocking fee of $3 is deducted from each approved return.

We recommend using a trackable service. We are not responsible for returns lost in transit to us, and cannot issue a refund without receipt of the goods or proof of delivery of the return.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number, photos of the item, and photos of the outer packaging and shipping label. Approved claims are resolved by replacement or refund at our discretion, and no restocking fee or return shipping cost applies.

Packages Marked as Delivered

If carrier tracking shows the package was delivered to the address provided at checkout, the order is considered complete and no refund or replacement will be issued. This includes packages marked delivered but not found by the recipient, and packages taken from a porch, mailroom, lobby, or mailbox after delivery.

If you believe a package marked delivered was not received:

1. Notify us within 7 days of the delivery scan.
2. Check with household members, neighbors, building management, and your local delivery facility.
3. We will open a trace or investigation with the carrier on your behalf.

The carrier's determination is final. A refund or replacement will only be issued if the carrier formally concludes its investigation and declares the package lost, stolen in transit, or misdelivered. If the carrier confirms delivery and does not recognize the package as lost, we cannot refund the order.

Refused Shipments and Import Duties

If you refuse to pay import duties or clearance fees, or the package is refused, abandoned, or returned to us for that reason, no refund will be issued for the products, original shipping, return shipping, or any storage or destruction fees. The same applies to packages returned as unclaimed after failed delivery attempts, or seized because a product is restricted in your country.

Additional Rights for Customers in the EU, EEA, and UK

If you are a consumer resident in the European Union, EEA, or United Kingdom, you have statutory rights that apply in addition to, and where they conflict take precedence over, the terms above.

Right of withdrawal. You may withdraw from your purchase within 14 days of receiving the goods, without giving a reason.

• To withdraw, you must inform us by a clear statement sent to contact@inhypenails.com before the 14-day period expires. Refusing delivery, refusing to pay import charges, or failing to collect a package is not itself a valid notice of withdrawal.
• After notifying us, you must return the goods within 14 days. You bear the direct cost of return shipping.
• We will refund the price of the goods plus the standard outbound delivery cost within 14 days of receiving the returned goods back, or of receiving proof that you have sent them. No restocking fee applies to a valid withdrawal.
• Refunds are issued to your original payment method.

Hygiene exception. In accordance with Article 16(e) of Directive 2011/83/EU and equivalent UK regulations, the right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery. This includes opened gels, polishes, liquids, brushes, files, buffers, and tips.

Legal guarantee. Goods that are faulty, damaged, or not as described remain covered by the statutory guarantee of conformity in your country, regardless of the windows stated above.

Order Cancellations

Orders may be cancelled for a full refund only before they enter fulfillment. Once an order has been processed or a shipping label has been generated, it cannot be cancelled.

Refund Processing

Approved refunds are issued to the original payment method within 5 business days of us receiving and inspecting the returned goods. Your bank or card issuer may require additional time to post the credit. Original shipping costs, duties, and taxes are not refunded, except where required by the statutory rights described above.

Chargebacks

If you have a concern with your order, please contact us first at contact@inhypenails.com. We will work with you in good faith. Filing a chargeback without contacting us may result in your account being blocked from future orders.

Contact

Waymore Inc. (In.hYpe)
70 Riverpath Dr, Framingham, MA 01701, United States
contact@inhypenails.com — we respond within 48 hours